Prepare for a service visit
Good preparation reduces the risk of a second visit and misunderstandings. Gather data, provide safe access and agree quote rules.
Safety rule: stop when there is smoke, sparking, a burning smell, electric-shock signs, an active leak, cracked hob glass or suspected gas. Disconnect only when it is safe to do so.
Information for the technician
- Brand, full model, product number and error code.
- Exact symptom and programme stage.
- Photos or video only when safe to capture.
- Repair history and warranty information.
Preparing the area
- Remove items blocking access, but do not disconnect fitted equipment yourself.
- Provide safe access to valve, socket and appliance.
- Keep children and pets away from the work area.
Financial arrangements
- Ask about diagnosis and travel cost.
- Agree a cost limit before renewed contact.
- Request a document with diagnosis, work performed and parts used.