PL

Repair or replace decision guide

A repair decision should not depend on one percentage rule. Total cost, remaining usefulness and the risk of further failures all matter.

Safety rule: stop when there is smoke, sparking, a burning smell, electric-shock signs, an active leak, cracked hob glass or suspected gas. Disconnect only when it is safe to do so.

Collect comparable costs

  1. Ask for diagnosis, parts, labour, travel and transport cost.
  2. Compare with an appliance offering similar functions, not the cheapest model.
  3. Include losses and disruption during waiting time.

Factors supporting repair

  1. Warranty or seller responsibility.
  2. Young age and no previous major failures.
  3. Available parts and a simple, well-defined fault.

Factors supporting replacement

  1. Several costly repairs in a short period.
  2. Unavailable parts or a very long delay.
  3. High energy use and repair cost close to a suitable replacement.

Diagnose

Follow safety-first questions.

Fault report

Prepare technician information.

My appliances

Save model and cost history.