Possible fault areas
- Blocked pump filter
- Kinked or blocked drain hose
- Jammed drain pump
- Blocked sink trap or household drain
The order does not confirm a failed part. Different causes can create the same symptom.
Washing machine not draining
Water remains in the drum and the cycle stops before spinning.
Safety rule: stop when there is smoke, sparking, a burning smell, electric-shock signs, an active leak, cracked hob glass or suspected gas. Disconnect only when it is safe to do so.
Safe checks
- Cancel the cycle and disconnect power
- Protect the floor before opening the filter
- Check the hose and household drain
DIY diagnostic boundary: Do not tilt a water-filled machine alone. Shut off the water supply if water leaks from below.
Step-by-step diagnosis
1. Record the conditions
Check whether the symptom happens every time, only in a certain programme or after some running time.
2. Record information
Save the error code, full model and all messages before resetting.
3. Perform user checks
Use only the steps above and tasks allowed by the manual. Do not remove the cabinet.
4. Decide the next step
If the symptom returns, stop the appliance and prepare a technician report.
Run diagnosis
Check safety stops and save the result.
Technician report
Organise model, code and conditions.
All washing machine symptoms
Open the appliance page.
Frequently asked questions
Can I continue using the appliance?
Only when there are no hazard signs, the manual allows it and the symptom is not worsening. Stop whenever uncertain.
Does this symptom identify one specific part?
No. Without measurements and inspection, several causes can create the same symptom. UsterkaTo shows areas to investigate.
What should I tell the technician?
Full model, code, stage of occurrence, repeatability, safe steps and any smoke, smell, leak or breaker information.