Appliance warranty and consumer rights
Before a DIY attempt or paid service, check every source of cover. Manufacturer warranty and rights against the seller are separate bases.
Safety rule: stop when there is smoke, sparking, a burning smell, electric-shock signs, an active leak, cracked hob glass or suspected gas. Disconnect only when it is safe to do so.
Check the scope
- Cover period, exclusions and required reporting route.
- Whether travel, transport and diagnosis are covered.
- Whether an authorised service network is required.
Preserve evidence
- Proof of purchase or transaction confirmation.
- Photo of the rating plate and error code.
- Chronological symptom description and first occurrence date.
Do not risk losing cover
- Do not open the cabinet before checking terms.
- Do not remove labels, serial numbers or seals.
- Request confirmation of the report and repair scope.