Possible fault areas
- Unbalanced or overloaded drum
- Blocked pump filter or restricted drain
- A cycle with reduced or disabled spin
- Worn drive or control component
The order does not confirm a failed part. Different causes can create the same symptom.
Washing machine not spinning
The drum may turn during washing, but clothes remain very wet when the cycle ends.
Safety rule: stop when there is smoke, sparking, a burning smell, electric-shock signs, an active leak, cracked hob glass or suspected gas. Disconnect only when it is safe to do so.
Safe checks
- Reduce and redistribute the load
- Check the selected spin speed
- With power disconnected, clean the filter as described in the manual
DIY diagnostic boundary: Stop if there is a burning smell, violent cabinet impact or an active leak.
Step-by-step diagnosis
1. Record the conditions
Check whether the symptom happens every time, only in a certain programme or after some running time.
2. Record information
Save the error code, full model and all messages before resetting.
3. Perform user checks
Use only the steps above and tasks allowed by the manual. Do not remove the cabinet.
4. Decide the next step
If the symptom returns, stop the appliance and prepare a technician report.
Run diagnosis
Check safety stops and save the result.
Technician report
Organise model, code and conditions.
All washing machine symptoms
Open the appliance page.
Frequently asked questions
Can I continue using the appliance?
Only when there are no hazard signs, the manual allows it and the symptom is not worsening. Stop whenever uncertain.
Does this symptom identify one specific part?
No. Without measurements and inspection, several causes can create the same symptom. UsterkaTo shows areas to investigate.
What should I tell the technician?
Full model, code, stage of occurrence, repeatability, safe steps and any smoke, smell, leak or breaker information.